Customer Feedback

Dan Urbani, Petcetera Founder, President & CEO wants to hear what you have to say.

As a growing company, I understand that there is always room for improvement and as the Petcetera Founder, President and CEO, I am very interested in receiving any feedback you can provide. All letters come directly to me in confidence. Everyday I read your letters no matter where I am. Depending on the problem the letter may be forwarded to the appropriate top executive within the Petcetera team.

Inquiries relating specifically to the Petcetera Plus Loyalty Program.

If you have general inquires related to our retail store policies, have general comments or suggestions about our retail stores or our website please submit your comments directly to me in the following form. Please include your email address for a reply.

For issues regarding PRODUCT INQUIRIES, WARRANTIES, and RETURNS please contact the Customer Service desk at the Petcetera store nearest you.

Please provide the following contact information to help us serve you better:

I assure you, the team at Petcetera will work hard to respond to each inquiry or comment in a timely manner. Thank you for providing me with the above information. Your comments and suggestions are very important to everyone at Petcetera.


Head office:
New Petcetera Retail Limited
Suite 285 - 4611 Viking Way
Richmond, BC
V6V 2K9

Phone: 604.244.PETS (7387)
Fax: 604.244.7388