Petcetera Plus Feedback

Your comments about the Petcetera Plus Loyalty Program are important to us.

The Petcetera Plus Loyalty program has been so well received by you, our loyal customers, that we must strive to make this program more rewarding for you. As such, your comments are very valuable and important to everyone at Petcetera. If you have any comments on the Petcetera Plus Loyalty Program or questions regarding your membership application and Petcetera Plus status, please submit them in the following form. Please include your email address for a reply.

Or if you have general inquires related to our retail store policies, have general comments or suggestions about our retail stores or our website.

For issues regarding PRODUCT INQUIRIES, WARRANTIES, and RETURNS please contact the Customer Service desk at the Petcetera store nearest you.

Lost your card? Please fill out the form with your name, address, email and a comment that you have lost your card, and we will reissue you a new card in the next few weeks. In the mean time, the cashiers are able to look up your membership by your customer number, last name, postal code or phone number.

Please note that membership cards from the Old Petcetera are still valid. The New Petcetera will transfer your life-time purchase dollar history. If you don't have your card anymore, fill out the form with your name, address, email and a comment that you need a new card to to be reissued.

Please provide the following contact information to help us serve you better:

We assure you, the team at Petcetera will work hard to respond to each inquiry or comment in a timely manner. Thank you for providing me with the above information. Your comments and suggestions are very important to everyone at Petcetera.

Head office:
New Petcetera Retail Limited
Suite 285 - 4611 Viking Way
Richmond, BC
V6V 2K9

Phone: 604.244.PETS (7387)
Fax: 604.244.7388