Terms & Conditions

PLEASE CAREFULLY REVIEW THE TERMS OF USE OF THIS SITE. As your use of the site will indicate your acceptance of these terms, do not use the site if you do not agree to be bound by these terms. We may periodically change the terms, so please check them from time to time as your continued use of the site signifies your acceptance of any changed items.

WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ABOUT PETCETERA ON THIS SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THIS SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT PETCETERA.

Warranties and Liability

While every effort is made to ensure that the content of this website is accurate, the website is provided “as is” and Petcetera makes no representations or warranties in relation to the accuracy or completeness of the information found on it.  While the content of this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading, or that this site will always (or ever) be available for use.

We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats.  We recommend scanning any files before downloading.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site.

In no event will Petcetera be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.

Copyright and Trademark

Copyright 2010 New Petcetera Retail Ltd. All Rights Reserved. All text, images, graphics and other materials on this website are subject to the copyright and other intellectual property rights of Petcetera. These materials may not be reproduced, distributed, modified or reposted to other websites without the express written permission of Petcetera.

No part of this site may be distributed or copied for any commercial purpose or financial gain.

Personal Use

Your use of the materials included on this site is for informational purposes only. You agree you will not distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this site in any way. You may not copy, distribute or display materials on this site or any part of it to third parties.  You may not link to or mirror any part of this site.  No other use, reproduction or distribution is permitted without prior written permission.  Any infringement of these rights will result in appropriate legal action. You agree to indemnify, defend and hold harmless Petcetera for any and all unauthorised uses you may make of any material on the site. You acknowledge the unauthorised use of the contents could cause irreparable harm to Petcetera and that in the event of an unauthorised use, Petcetera shall be entitled to an injunction in addition to any other remedies available at law or in equity.

Feedback and Submissions

You agree you are and shall remain solely responsible for the contents of any submissions you make, and you will not submit material that is unlawful, defamatory, abusive or obscene. You agree that you will not submit anything to the site that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).

While we appreciate your interest in Petcetera, we do not want and cannot accept any ideas you consider to be proprietary regarding designs, product technology or other suggestions you may have developed. Consequently, any material you submit to this site will be deemed a grant of a royalty free non-exclusive right and license to use, reproduce, modify, display, transmit, adapt, publish, translate, create derivative works from and distribute these materials throughout the universe in any medium and through any methods of distribution, transmission and display whether now known or hereafter devised. In addition, you warrant that all so-called "moral rights" have been waived.

Links

Links to other websites are provided for the convenience of users.  We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites.  A link to an external site does not imply an endorsement of the views, information or products provided or held by such websites.

Privacy & Security

For an explanation of Petcetera practices and policies related to the collection, use and storage of our online guests' information, please read our Privacy Policy.

Disclaimer

Petcetera is not liable to you or any third party for any errors or delays in the content of the web sites or for any actions taken in reliance on it.  To the fullest extent allowed by applicable law, Petcetera will not be liable for any direct, indirect or consequential loss arising from the use of the content contained in these web sites or from your access of other material on the Internet via web links from these sites. Petcetera uses reasonable skill and care in developing this site but does not give any warranty as to its accuracy, availability or reliability nor does Petcetera guarantee that the functions contained in the site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or that defects will be corrected even if Petcetera is aware of them.

Applicable Law

These terms and conditions are governed and will be interpreted in accordance with British Columbia law and any disputes relating to these terms and conditions will be exclusively subject to the jurisdiction of British Columbia courts.

Pricing Policy

All prices quoted are in Canadian Dollars and, unless otherwise stated, do not include GST, PST, QST or HST. Additionally, although great care is taken in the production of the petcetera.ca web site, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time

Privacy

Privacy Statement

The Petcetera name and reputation were built on a foundation of trust. Therefore, this online privacy statement tells you about the information Petcetera collects through the services available on our web site, Petcetera.ca (the "Site") and the Petcetera Plus Card Program, how we use that information and how you can opt out of certain uses of information we may collect. By using our services and accessing our Site, you are consenting to the information collection and use practices described in this statement, as modified from time to time by us. If we decide to change our privacy statement, we will post a new statement on our Site and change the date at the top of the statement. Therefore, we encourage you to check the date of our privacy statement whenever you visit this Site for any updates or changes. Please see our Terms of Use for a more detailed legal explanation of our general online policies.

Information About You

We collect several types of information on our Site. We collect "Personal Information", which generally speaking is information that can be used to identify you individually, such as your name and address. We also collect "Non-personal Information", which is information about you that does not itself identify you individually. Examples of Non-personal Information include age range and gender. We also collect "Aggregate Information", which is information about use of our site, such as pages visited on our Site. The information we collect depends on what services you use on our Site. The following is a more detailed explanation of these types of information as well as when and how we collect and use it.

Personal and Non-Personal Information

Registration and Transactional Data. When you register on our Site, we may collect various kinds of Personal Information including your name, e-mail address, home address, and home phone number. We also collect and store access information related to your account including Member name and user password.

Registration Directly with Petcetera. When you register with us on the Site, you are required to submit an e-mail address (which is your User ID for the Site) and password. Additional information may be included in your registration profile such as name, address and billing information.

Surveys

From time-to-time we may post surveys on our Site. The surveys may request demographic information (such as age range, gender, areas of interest, and familiarity with Petcetera channels, products and services) and customer feedback. Participation in these requests is completely voluntary and with each request you will have the choice of whether or not to disclose information. Such survey information will be used to improve the overall experience on Petceteras.com.

Customer Service Correspondence

We may collect information that identifies you personally when you submit comments, questions or suggestions to Petcetera.

Use of Your Personal and Non-Personal Information

Except as disclosed in this statement, we do not sell or disclose information that identifies our guests personally or makes it possible for other parties to contact them directly without our guests' consent. We may use, sell, disclose, or otherwise dispose of Personal Information we collect in the following circumstances:

Internal Analysis and Promotions. We may use information about you for our own internal statistical, design, operational purposes such as to estimate our audience size; measure aggregate traffic patterns; and understand demographic, customer interest, purchasing and other trends among our guests and customers. We may also use your Personal Information for the marketing and/or promotion of our products or services. We may outsource all of these tasks to third parties on a confidential basis. If you do not want to receive promotional materials from us or third parties, you may update your preference settings in Member’s Area of website.

Legal Requirement

We may disclose personal information: (a) to conform with the law, respond to claims or comply with legal process served on Petcetera (e.g., a lawful subpoena, warrant or court order); (b) to enforce or apply our policies or agreements (including to initiate, render, bill, and collect for amounts owed to us); (c) to protect and defend our or our user's rights or property, the Site, our employees, guests or the public, including to prevent or remedy fraudulent, abusive, or unlawful use of, our Site or the Petcetera  Plus Member Card; or (d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

Company Sale

Information collected through our Site is considered a trade secret of Petcetera. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or all or a portion of our assets.

Petcetera Plus Membership Card Program

Holders of Petcetera Plus Membership Cards may voluntarily register their cards through the Site. When you register your card, we may use information linked to your purchasing history to provide enhanced benefits to cardholders, such as promotional offers. The use and disclosure of personal information collected as part of the Petcetera Plus Card Program is governed by this Privacy Statement. If you do not wish to receive any promotional materials associated with your use of the Petcetera Plus Card from us, you may change your subscription preferences online if you registered your Petcetera Plus Card online. You may also call us at 604-244-7387.

Aggregate Information

We collect Aggregate Information about you and your use of our Site whenever you visit us online. For instance, we may collect various forms of "click stream" information such as entry and exit points for our Site (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our Site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. We also use third-party software that tracks traffic directed to Petceteras.ca from affiliate Web sites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase. This Aggregate Information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information, provided that, such information does not personally identify you. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any Aggregate Information to you, such information will be treated like any other Personal Information under this statement.

Cookies

We may make use of "cookies" on our Site. Cookies are small text files that are stored on a user's computer by a Web server based on the permissions set in a user's browser software. A cookie itself is not designed or intended to read any information from a user's computer (other than the contents of the cookie); rather, it is an identifier used by the Web site that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customise, monitor, or regulate the use of a site based on information stored on the host server. Therefore, cookies only identify the user's computer to the Web site that may correlate other information, including personally identifying information, with the cookie.

We use cookies to allow us to automate access and data entry functions of our Site such as to correlate online ordering information for purchases you may make while at the Site (if any), tailor the Site to your preferences or interests, or customise promotions or marketing. In addition, cookies allow us to track use of the Site to determine those areas that are useful or popular and those that are not thereby enabling us to improve and update the Site effectively.

You may adjust your Web browsers to either alert you of the use of cookies or refuse to accept cookies entirely. For Internet Explorer or AOL users, you can click on the "Start" button and then select Control Panel, Internet Options and the Security tab. If you click on the "Custom" button, you will be able to see the cookie options. For Netscape users, in the browser, select File, Preferences and then Advanced to view the cookie options. Be aware that if you elect not to accept cookies, the Site may not function properly or permit access.

Children

Our Site is a general audience site that is not designed nor intended to collect Personal Information from children under the age of 13. To respect the privacy of children, children under the age of 13 should not provide any Personal Information on this Site. We ask that parents supervise their children while online.

Security

We use commercially reasonable efforts to store and maintain Personal Information to protect it from loss, misuse, alternation or destruction by any unauthorised party:

Access

You may view, change or delete information in your Petcetera Plus Member account. Please Log-in to the Site and use the Change or Update Profile form at your Account page to change or close your Petcetera.ca account automatically. You can access your communication preferences on this page at any time and elect to receive or stop receiving information from us or any third party as described by this statement.

Opting-Out of Promotional Materials

As noted above, we may use your e-mail address and other contact information provided to us through the Site or the Petcetera Plus Card program to send you promotional materials from us. If you do not want to receive such promotional information, you can change your option preferences and remove yourself from our e-mail list at any time. If you are registered with our Site, please sign-in and check the preference options on your Account Page.

If you registered your Petcetera Plus Card at the store, please call us at 604-244-7387 with your request. Notwithstanding any preference that you select, we may contact you from time to time to provide services that you have requested or for customer service matters, such as responding to service-related inquiries, updating our policies, or notifying you of changes to existing services.